PLEASE NOTE: The description for this payment will appear as a charge from Premium Member Services.
Congratulations on your decision to renew your membership to Vacation Owners. We hope that you truly enjoyed all the money you saved by booking travel and leisure through the club. We are working hard to create new programs and vacation opportunities for you to take advantage of. If you have any questions about the benefits of your membership, do not hesitate to contact our representatives. Our goal is to make sure you understand how to get the full value of your membership. Please note that your renewal fees are being collected by our affiliate, Vacation Owners, Inc., which will also be the name displayed on your credit card statement. We welcome you to continue your enjoyment and use of the club and the new features and benefits that are being added regularly. Happy Vacationing!
In the event Vacation Owners is informed that your travel reservation has become unavailable, Vacation Owners reserves the right to offer alternative arrangements, which may require additional fees, or provide you a full refund for the total monies paid to Vacation Owners for the unavailable reservation excluding additional fees incurred for previous reservation modifications. You understand and agree that Vacation Owners shall not be responsible or liable for any other travel arrangements made in relation to this reservation.
Chargeback Policy
By making a booking on the Vacation Owners online payment platform, you agree to the Terms and Conditions, Cancellation Policy and our Privacy Policy, along with this Chargeback Policy.
Chargebacks occur when your credit card provider requests that Vacation Owners returns monies on a transaction which you dispute or claim is fraudulent.
Vacation Owners recognizes that chargebacks can happen for a variety of valid reasons. However, if you make a credit card payment through Vacation Owners in respect of a booking, and you later dispute this legitimate charge by raising a chargeback without merit (in our sole discretion), whether fraudulently or otherwise, we may take steps to recover any charges resulting from such an unmerited chargeback from you directly. Unmerited chargebacks include but are not limited to: disputing a charge made in accordance with the Cancellation policy; disputing a charge made in respect of the rental in which you fail to make reasonable efforts to work with the Vacation Owners or rental provider to resolve any issues; or requesting a chargeback without a legitimate reason and/or failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request.
Vacation Owners takes a zero tolerance approach to chargeback fraud. Furthermore, in the event of any unmerited chargeback requests, we reserve the right to recover monies by any legitimate means available to us, including using a third-party debt collection agency, or any other lawful means to recover funds successfully charged back to you in such circumstances.
All membership renewal purchases are non-refundable.